Quality Policy

The main objective of PALMECO‘s Quality Management System is to create a basis for the continuous improvement of the efficiency of its processes, always aiming at the continuous satisfaction of its customers’ needs and expectations to the maximum extent possible. For the implementation of the above, the Management continuously supports and applies the basic principles and rules that govern the Company’s Quality Management System, establishing objective objectives for quality, based on the undivided and constructive cooperation of both its employees and its partners.

The basic principles as they are expressed in the procedures of the Company’s Quality System are:

• Adherence to the legislative and regulatory framework that governs the operation of the Company. Particular importance is given to the management of personal data of customers, partners, and staff which the Company keeps. The observance of prescribed requirements of the customers as they have been agreed through written contracts / agreements in order to increase their satisfaction.
• Compliance with the requirements of the EN ISO 9001:2015 standard, the AEOF certification and the EU regulation 2016/679 (GDPR).
• Continuous customer support after the sale as well as the constructive cooperation with all the suppliers.
• Continuous information and training of the staff.
• Investigation of causes of non-conformities or complaints and the further determination of corrective actions.
• Risk management and exploitation of opportunities.
• Business continuity.
• Information and data security.

The principles of the management system as well as the objectives for quality are reviewed at regular intervals by the Company’s Management in order to adapt to the new needs and developments of the commercial world, the legislative requirements and also to achieve the goal of continuous improvement of the company’s operations. Through the continuous reviews of the above, the Management is in a continuous search to identify both human and logistical needs. The Management is committed to providing the required resources to cover the needs, as they arise and are shaped by the existing situations, to the best of its abilities.

All PALMECO departments have the responsibility to respond, assimilate and apply the procedures required by the Quality System through their daily activities. It is also the responsibility of PALMECO’s Management to ensure that the Quality Policy is communicated, understood and applicable by all of the Company’s human resources, with the ultimate goal of the continuous, stable development of its business activity with unwavering adherence to its principles and the continuous offer to customers of excellent quality services.

The CEO
Ioannis Palaiokrassas